IT People – Table of Content

IT People

Doing More with Less

First edition

ISBN 142087988X

( by: Kern, Pultorak, Dublisky, Giudicelli)

Table of Contents

Chapter 1

Building a Competitive Organization

• IT is Like No Other Business
• Fixing the Foundation
  • The IT Assessment
  • The Workshop
  • The Workshop Objectives
  • The Workshop Schedule
  • The Workshop Deliverables
  • The Post Workshop
  • Periodic Departmental Checkups
• Managing the Workload
• The IT Professionals’ Lack of Discipline
• The Generic Prescription: Discipline for IT Professionals

Chapter 2

The People Issues

Chapter 3

The Discipline of the IT Professional

• Understanding the Two Senses of the Word ‘Discipline’
  • Do the Right Things: The Disciplines of the IT Profession
  • Do the Right Things Right: Exercise Discipline
• Investing in Discipline for the IT Professional: Why Bother?
• Acquiring Discipline: ‘Get It’ and ‘Get On With It’
  • ‘Get It’
  • ‘Get on With It’
  • Summary

Chapter 4

The Disciplines of the IT Profession

• A Survey of What Could Be on Your Plate
• Understanding the Process Disciplines
  • The Incident Discipline
  • The Problem Discipline
  • The Change Discipline
  • The Release Discipline
  • The Configuration Discipline
  • The Service Level Discipline
  • The Discipline Availability
  • The Capacity Discipline
  • The Financial Discipline
  • The Continuity Discipline
  • The Security Discipline
• Understanding the Governance Discipline
  • The Project and Program Discipline
  • The Quality Discipline
  • The Organizational Change Discipline
  • The Assessment and Audit Discipline
  • The Risk and Value Discipline
  • The Communication Discipline
  • The Marketing and Sales Discipline
  • The HR and Workforce Discipline
  • The Goals and Metrics Discipline
  • The Strategy and Standards Discipline
  • The Reporting Discipline
  • The Escalation Discipline
  • The Monitoring and Control Discipline
  • The Policy and Codification
  • Discipline
  • The Knowledge Discipline
• Understanding the Platform Disciplines
  • The Storage Discipline
  • The Telecomm
  • The Network Discipline
  • The Database Discipline
  • The Application Discipline
  • The Infrastructure Discipline
  • The Client Discipline
  • The Server Discipline
  • The Web and Internet Internet Discipline
  • The Documentation Discipline
  • The Procedures Discipline
  • The Management Tools
• Understanding the IT Life Cycle Disciplines
  • The Evaluation Discipline
  • The Procurement Discipline
  • The Definition Discipline
  • The Design Discipline
  • The Development Discipline
  • The Deployment Discipline
  • The Delivery Discipline
  • The Decommissioning Discipline
  • The Testing Discipline
  • The Maintenance Discipline
  • The Improvement Discipline
  • The Support Discipline
  • The Administration Discipline
  • The Training Discipline
• Understanding the IT Stakeholder Disciplines
  • The User Discipline
  • The Customer Discipline
  • The Business Unit Discipline
  • The Site Discipline
  • The End-customer Discipline
  • The Supplier Discipline
• Determining Which Disciplines are Relevant to You

Chapter 5

Discipline Mentoring: Helping IT People Excel

• Radical Approach
• Discipline Mentoring Program
• The Discipline Mentor
  • The Roles and Responsibilities
  • I. Thou shalt adhere to a formal program.
  • II. Thou shalt see the protégé as a total package.
  • III. Thou shalt be a leader.
  • IV. Thou shalt be an effective communicator and listener.
  • V. Thou shalt be inquisitive.
  • VI. Thou shalt be persistent.
  • VII. Thou shalt uphold professional and personal values.
  • VIII. Thou shalt have a deep inclination to help others.
  • IX. Thou shalt be analytical and organized.
  • X. Thou shalt have a solid IT or mentoring background.
• The Seven Phases of the Discipline Mentoring Program™
  • 1. The Organization Assessment Phase
  • 2. IT Professional’s Assessment Phase
  • 3. Post-assessment Phase
  • 4. Action Plan Phase
  • 5. Mentoring Phase
  • 6. Ongoing Monitoring Phase
  • 7. Post-Discipline Mentoring Program™ Phase
• Defining the Four Levels of Discipline
  • Level 1: No Discipline
  • Level 2: The Basic Level
  • Level 3: The Intermediate Level
  • Level 4: The Ultimate Level
• The Ten Commandments for the IT Professional (Protégé)
  • I. Thou shalt abide by a contract with yourself.
  • II. Thou shalt establish goals.
  • III. Thou shalt avoid complacency.
  • IV. Thou shalt maintain values.
  • V. Thou shalt see yourself as a total package.
  • VI. Thou shalt never compare yourself to someone else.
  • VII. Thou shalt train the mind to manage your life.
  • VIII. Thou shalt manage your life as if it were a business.
  • IX. Thou shalt complete all projects/assignments on schedule.
  • X. Thou shalt be a willing participant and commit to the program.
  • Success
  • Summary

Chapter 6

IT Politics: A Primer for IT Professionals

• Introduction
  • Why Won’t My Work Just Speak for Itself?
  • Why is IT Such a ‘Political Hotbed’?
• Politics and Power
  • Organizational Politics
  • Power
  • Positional Power
  • Formal Hierarchical Position
  • Control of Resources
• Whom You Know
• Whom They Know
• Connecting Others
• Developing Political Skills
  • Assessing Organizational Culture and Political Climate
  • Self-awareness
  • Developing Self-awareness
  • Self-management
  • Group Awareness
  • Group Management
  • Negotiation
  • Conflict Management
  • Relationship Management
  • Summary

Chapter 7

Performance Management: Helping IT People Excel

• Performance Management—What Is It?
• People Performance Management Systems
  • Why Are Companies Not Investing in People Performance Management?
  • Addressing Misconceptions and Perceptions
  • Executive Attitude
  • The Human Resources Management
  • Outcome of an Effective People Performance Management System
  • Selling People Performance Management Systems Companywide
• People Performance Management for IT People
  • People Performance Management System Challenges
  • How a Good Performance Management System Benefits IT People
  • Summary

Epilogue

Bibliography

Appendix A

4-S Job Planning Example

• 4-S Job Planning Example
• SMART Goals

Appendix B

Harris Kern’s Discipline Mentoring Questionnaire

• Goals
• Self-management
• Health
• Career
• Wellness
• Communication
• People Management
• Management
• Lifestyle
• Personality
• Values
• Family Issues
• Miscellaneous

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