Web-Based Infrastructures – Table of Content

A 4-D Framework

First Edition,304 pp.
ISBN: 0-13-032989-4
( by:Sanmay Mukhopadhyay and Cooper Smith )

Table of Content

Preface
Acknowledgements
Part 1
What is an E-Business?

• The New Playing Field

Chapter 1: Drivers of the E-World

• Introduction taking the Plunge

Business Drivers

• To Do Business All the Time
• To Do Business Affordably
• The Net Economy Meets the Global Economy
  • Global Competition
  • Non-Traditional Competition
  • Communities
  • Channels
  • Real-Time Demand and Supply
  • Auctions
• People Drivers
  • People Make the World Go Around!
  • The Internet Experience
  • Mass Customization
  • Self-Service
• Process Drivers
  • Transformed Processes
• Technology Drivers
  • Connectivity
  • Anywhere
  • Lighting Speed
  • Convergence

Chapter 2 : Why the 4D Framework?

• An Introduction to the 4D Framework
• Why this Approach?
• Explanation
• Spiral/Iterative Methods Work Better
• High-Velocity Business Processes Demand Rapid Iteration
• E-Business Characteristics

 

• Conclusion

Part 2
Into the Matrix

• The New Era

Chapter 3 : The First Dimension: E-Drivers

• A New Definition for E-Organizations
  • Levels of E-Organizations and E-Businesses

Chapter 4 : The Second Dimension: Phased Implementation

• Phase 1: Understanding Phase
• Phase 2: Solutions Phase
• Phase 3: Implementation
• Phase 4: Maintenance and Monitoring Phase
• Change Continues
  • Understanding organizational Culture
  • Maintenance/Monitoring Phase

Part 3
The Third Dimension: Redesign Disciplines

• Value Chain Analysis
• Value Chain Linking
• High- Velocity Process Management
• Change Management

Chapter 5 : Value Chain Analysis

• Introduction
  • When to Apply the Method
• What is a Value Chain?
  • 4D Value Chain Analysis
  • The 4D Framework- Value Chain Relationship
• Basic Definition and Concepts of the Value Chain
  • Different Types of value Chain Results
  • Two Different, Yet Integrated Value Chain Management Cycles
• Value Chain Model Testing
  • E-Investment Bundles
• Putting It All Together
• Phase 1: Understanding Phase
  • Opportunity Recognition
  • Justification
• Phase 2: Solutions Phase
• Phase 3: Implementation Phase
• Phase 4: Maintenance and Monitoring Phase
• The Value Chain Linking Technique
  • Concepts and Principles
  • The Basic Link Map
  • Additional E-Initiatives
  • E-Initiatives
• Value Chain Notation and Rules
  • Results
  • E-Initiatives (Business, People, Process, and Technology)
  • Value Chain Matrix

Chapter 6 : Value Chain Program and Value Chain Linking

• Value Chain Linking
• The Value Chain: A Detailed Link Map
  • Principles of Multiple Cause-Effect
  • Rules for Value Chain Linkage
  • Integrity Rules
  • Value Chain Formulation Modes
  • The Value Chain Link Process Summarized
  • Important Guidelines
• Summary

Part 4
Where to Now? Chapter 7 : High-Velocity Process Management

• High-Velocity Process Management (HVPM) Revisited
  • How to Create “High Velocity”
  • Roles and Responsibilities
  • Summary
• Understanding Phase
  Typical Deliverables
• Solutions Phase
  • Deliverables
• Implementation Phase
• Monitoring and Maintenance Phase

Chapter 8 : Change Management

• Change Management in E-Business
• The E-Change Management Process
  • Why Have Organizational Transformation Initiatives (like E-Initiatives) Failed?
  • Key Concepts and Definitions
• Value Chain Results-Based Change
  • An Organization as a System
  • Developing Comprehensive Change Programs
  • Managing E-Transition as a Process
  • Multiple Models
• E-Change Management Models
  • Best-of-Breed Model
  • The Breadth of a Change
  • The Depth of a Change
• Nature of Change” Identification
  • Change Types
  • Identifying the Resources Required for a Change
  • Organizational Process Model
  • Important Ideas
  • Organizational Power Model

Chapter 9 : Implementing the E-Change Management Process

• The Value Chain Results Management Cycle
  • E-Change Understanding Phase
  • E-Change Assessment Phase
  • E-Transition Solutions Phase
  • E-Change Implementation Phase
• Methods

• Generation Methods
• Recording and Documentation (An Important Deliverable)

• Value Chain Results
• Documenting E-Initiatives
• Classifying E-Initiatives
• Evaluating E-Initiatives: Depth and Breadth

Chapter 10 : Case Study: Fictitious ABC Company

• Problem Definition
• Solution
• Project Management Approach
  • Project Plan
  • E-Business Project Team Organization, Roles, and Responsibilities
  • Communication
  • Continuous Transition Approach
  • Project Control
  • Critical Success Factors
  • E-Business Project Management Tools
• Business Elements
• People Elements
  • Skills Development
  • Roles and Responsibilities
  • Cultural Analysis
  • Communication Styles
• Technology Elements
  • Process Assessment Evaluation Checklist
• Process Elements
  • Change Management
  • Business Case Analysis Process
  • Business Processes (HR-Related)
  • Transition Management Process
  • Production QA/Acceptance Process
  • Problem Management
  • IT Change Management
  • Asset Management
  • Event Monitoring
  • Performance Management and Capacity Planning
  • Internal Support Agreement/Process
  • IT Customer Satisfaction Process
  • Disaster Recovery
  • Configuration Management/Release Distribution
  • Software Change Management
  • Systems and Infrastructure Management
  • Charge-Back Process
  • IT Planning Process
• Case Study
• Component-Based Method
  • Understanding Phase
  • Solutions Phase
  • Implementation Phase
• Summary

Part 5
Appendices Appendix A

• Assessment

Appendix B

• E-Business Project Management

Appendix C

• Case Study

Appendix D

• Example of Change Control Templates
• Index

 

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